StayLux
Policy

Cancellation & Refund Policy

Understand how cancellations, refunds, booking modifications, and no-show charges are handled across our platform.

Cancellation & Refund Policy

Quick Overview

Free cancellation may be available depending on the selected rate plan.

Refund eligibility depends on hotel and room policies.

Non-refundable bookings are not eligible for cancellation refunds.

Refunds are processed to the original payment method.

No-show reservations may incur full booking charges.

Last Updated: 01 January 2026

General Cancellation Policy

Cancellation policies vary by hotel, room type, and selected rate plan. Guests should review cancellation terms before completing a reservation. Some bookings may allow free cancellation within a specified period, while others may be partially refundable or non-refundable.

Free Cancellation Bookings

Eligible reservations may be cancelled free of charge before the cancellation deadline displayed during booking. Once the deadline has passed, cancellation fees may apply.

Non-Refundable Bookings

Promotional, discounted, or special offer reservations may be marked as non-refundable. These bookings cannot be refunded if cancelled, modified, or shortened after confirmation.

Refund Processing

Approved refunds are processed to the original payment method. Typical refund timelines: • Credit Cards: 5–10 Business Days • Debit Cards: 5–10 Business Days • UPI Payments: 2–5 Business Days • Net Banking: 5–7 Business Days • Wallet Payments: 2–5 Business Days

Booking Modifications

Date changes, guest updates, and room modifications are subject to hotel availability and pricing differences. Additional charges may apply if the modified reservation has a higher room rate.

No-Show Policy

If a guest fails to arrive without prior notice, the booking may be considered a no-show. Hotels reserve the right to charge the full booking amount according to their policy.

Group Booking Cancellations

Group reservations involving multiple rooms may be subject to separate cancellation terms. Guests should review group-specific agreements before booking.

Force Majeure

In circumstances beyond reasonable control, including natural disasters, government restrictions, pandemics, or travel disruptions, cancellation handling will follow applicable laws and hotel-specific policies.

Refund Eligibility

Booking TypeRefundCancellation Window
Flexible Rate100% Refund24 Hours Before Check-In
Semi Flexible50% Refund12 Hours Before Check-In
Non RefundableNo RefundNot Applicable
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Frequently Asked Questions

Everything you need to know about bookings, cancellations, payments, refunds, and luxury stay experiences.

Need Help With A Cancellation?

Our support team is available 24/7 to assist with booking modifications, cancellations, and refund inquiries.