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Terms & Conditions

These Terms & Conditions govern your access to and use of Qaasta Hotels, including hotel reservations, payments, cancellations, and related services.

Terms & Conditions

Key Highlights

Users must provide accurate booking information.

Reservations are subject to hotel availability.

Payments must be completed before confirmation unless otherwise specified.

Cancellation and refund policies vary by booking type.

Guests must comply with hotel rules and regulations.

Last Updated: 01 January 2026

Acceptance Of Terms

By accessing or using Qaasta Hotels, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should discontinue use of the platform immediately.

Eligibility

Users must be at least 18 years old and legally capable of entering into binding agreements. By making a reservation, you confirm that all information provided is accurate and complete.

Account Registration

Certain features require account registration. Users are responsible for maintaining account confidentiality and all activities occurring under their account.

Hotel Reservations

Reservations are subject to availability and confirmation. Qaasta Hotels acts as a booking platform and reservation facilitator between guests and accommodation providers.

Pricing & Availability

Prices displayed are subject to change without notice. Errors in pricing, availability, taxes, or promotional offers may be corrected at any time.

Payments

Guests must complete payment according to the selected booking conditions. Accepted payment methods may include: • Credit Cards • Debit Cards • UPI • Net Banking • Digital Wallets • Pay At Hotel (where supported)

Cancellations

Cancellation policies vary depending on hotel, room type, and rate plan. Guests should review cancellation conditions before completing reservations.

Refunds

Refund eligibility is governed by the applicable booking policy. Approved refunds will be processed according to our Refund Policy.

Guest Responsibilities

Guests agree to: • Follow hotel policies • Respect other guests • Avoid unlawful activities • Protect hotel property • Comply with local regulations Hotels may deny service for violations of these requirements.

Damage To Property

Guests may be held financially responsible for damage caused to hotel property during their stay.

Intellectual Property

All content, trademarks, logos, software, designs, and intellectual property on the platform belong to Qaasta Hotels or its licensors. Unauthorized use is strictly prohibited.

Third-Party Services

The platform may contain links or integrations with third-party services. Qaasta Hotels is not responsible for the content, policies, or practices of third-party providers.

Limitation Of Liability

Qaasta Hotels shall not be liable for: • Indirect damages • Travel disruptions • Force majeure events • Hotel operational issues • Third-party service failures Liability shall be limited to the booking amount paid where permitted by law.

Force Majeure

We are not responsible for delays, cancellations, or disruptions caused by events beyond reasonable control including: • Natural disasters • Government actions • Pandemics • Civil unrest • Infrastructure failures

Account Suspension & Termination

Accounts may be suspended or terminated for fraudulent activity, policy violations, misuse of services, or illegal conduct.

Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Chennai, Tamil Nadu.

Changes To Terms

Qaasta Hotels reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on this page with a revised effective date.

User Responsibilities

Provide accurate booking information

Maintain account security

Comply with hotel policies

Pay all applicable charges

Respect hotel property

Follow local laws and regulations

Prohibited Activities

Fraudulent bookings

Identity misrepresentation

Unauthorized payment usage

Website abuse or hacking attempts

Posting harmful or illegal content

Commercial misuse of platform data

Support

Frequently Asked Questions

Everything you need to know about bookings, cancellations, payments, refunds, and luxury stay experiences.

Legal & Compliance Contact

For questions regarding these Terms & Conditions, please contact our legal team.

Email

legal@qaasta.com

Phone

+91 98765 43210

Address

Qaasta Technologies Pvt Ltd, Chennai, Tamil Nadu, India