Refund Policy

Refund Overview

Important information regarding refund eligibility, processing timelines and payment methods.

Refund eligibility depends on booking type and cancellation policy.

Refunds are credited to the original payment method.

Processing time varies by payment provider.

Non-refundable bookings are generally not eligible for refunds.

Taxes and service fees may be non-refundable in some cases.

Last Updated: 01 January 2026

Refund Eligibility

Refund eligibility depends on the cancellation terms associated with your booking. Flexible bookings may qualify for full or partial refunds, while promotional and non-refundable bookings may not be eligible.

Refund Processing Procedure

Once a refund request is approved, the refund is initiated to the original payment method. Refund processing begins immediately after approval but may take additional time depending on the financial institution.

Partial Refunds

Partial refunds may apply when only a portion of the booking is cancelled, shortened, or modified. Applicable deductions will be displayed before confirmation.

Failed Transactions

If payment is deducted but the booking is not confirmed, the transaction is automatically reversed or refunded according to banking timelines.

Taxes, Fees & Service Charges

Certain taxes, convenience fees, processing fees, and third-party service charges may not be refundable depending on the booking conditions.

Chargebacks & Disputes

Customers should contact our support team before initiating a chargeback. Fraudulent chargeback claims may result in account restrictions and additional verification procedures.

Exceptional Circumstances

Refund exceptions may be considered in cases involving medical emergencies, natural disasters, government travel restrictions, or force majeure events.

Refund Processing Times

Payment Method	Processing Time
Credit Card	5-10 Business Days
Debit Card	5-10 Business Days
UPI	2-5 Business Days
Net Banking	3-7 Business Days
Digital Wallet	2-5 Business Days
Pay At Hotel	Not Applicable

Refund Journey

Step 1

Refund Requested

Step 2

Refund Approved

Step 3

Payment Gateway Processing

Step 4

Bank Verification

Step 5

Refund Completed

Need Help With Your Refund?

Our support specialists are available 24/7 to assist with refund requests, transaction disputes, and payment issues.

Phone

+91 98765 43210

Email

refunds@qaasta.com